Frequently Asked Questions
Everything you need to know about Black Sheep gear and services.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take up to 14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed sports gear. Simply visit our returns portal to generate a prepaid shipping label and send the item back in its original packaging.
Are Black Sheep products covered by a warranty?
Yes, all our high-performance equipment and apparel come with a 6-month manufacturer warranty against defects in materials or workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How should I care for my technical athletic wear?
To maintain the integrity of moisture-wicking fabrics, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach.
Do you offer team or bulk discounts?
Absolutely. For orders of 15 items or more, please contact our sales team at [email protected] for specialized pricing and custom branding options.